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FAQ
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How do payments work with custom orders?Upon your acceptance of our quote, we'll send you an invoice. The invoice has a pay link, which will take you to our payments service provider. From there, you can pay by debit/credit card, Instant ETF, Apple Pay or Google Pay.
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What payment methods do you accept?We accept debit/credit card, Instant ETF, Apple Pay and Google Pay.
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Does The Heavy T offer 'big and tall' / 'Plus size' clothing?Yes, our t-shirts sizes go up to 5XL.
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Can I tumble-dry my T-shirt?No, please line-dry out of the sun for best results.
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Is the print on my T-shirt good quality?We make use of printing partner with a great reputation and 10 years in the business to do our printing. Our printing partner uses the latest direct-to-garment (DTG) and direct-to-film (DTF) printing technology and uses high-quality inks that won't fade for a long time if taken care of properly. We select the printing method that works best with a design.
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Can I machine wash my T-shirt?Yes. It can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
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Will ironing damage the print?If ironing is needed, turn the T-shirt inside out and use a low heat setting. Avoid ironing directly on the print.
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How can I know if the clothes will fit me?Measurements are indicated in a size guide for each product and also below. Product measurements may vary by up to 2 cm. All shirt widths are half chest measurements from under the armpit seam across the chest to the opposite armpit seam. All shirt lengths are measured from the highest point of the shoulder seam next to the collar down to the bottom of the shirt. If you're unsure what size to buy, try laying a similar shirt flat and compare those measurements to the size guide. Size guide
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Is the print breathable? How does it feel?Yes. with DTG. Printed clothes are breathable (no sweat 😊) and has a soft natural feel. The clothes don't have a raised graphic on them, as the ink is embedded in the fabric. It is difficult to feel the difference between the ink and the fabric itself. DTF-printed shirts have a slightly rubbery or plasticky feel and are less breathable. The print sits on top of the fabric, like a thin vinyl or screen print. You can feel the edges of the design, especially with larger prints. We use DTF where the design are is typically not a big solid image (like logos) where we want sharp, vibrant prints.
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How do payments work with custom orders?Upon your acceptance of our quote, we'll send you an invoice. The invoice has a pay link, which will take you to our payments service provider. From there, you can pay by debit/credit card, Instant ETF, Apple Pay or Google Pay.
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Does The Heavy T offer personalised t-shirt design and printing?Yes, whether you're a band, venue, event organiser, business, or just someone with a great design idea — we would love to work with you. Get in touch to chat about your custom t-shirt needs, and let’s bring your vision to life. You can contact us through our Contact us page. Also see 'How do payments work with custom orders?' in the Payments tab above for more information.
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Does The Heavy T offer products other than t-shirts?Yes, we have a variety of products available for custom orders. These include hoodies, long sleeve t-shirts, sweaters, golf shirts, kids t-shirts, caps, trucker caps and more. Also note that our listed t-shirts are all unisex, but we can take custom orders for ladies t-shirts.
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